Finnish VIP Account Manager – Frank & Fred
The team behind Frank & Fred Casino has more than 30+ years of collective experience from working with more than 60 iGaming brands and has a long-term commitment to the brand’s success.
Are you proactive, willing to learn and have a positive attitude? Would you like to work in a start-up environment in one of the fastest-growing iGaming companies in the industry? Then you’ve come to the right place.
Do you just LOVE to make people LOVE you? Can you execute an ongoing VIP execution plan, both Pro- and Reactive to make them all feel special? Then you might just be our next Account Manager, responsible for making all our Finnish VIP players feel like Kings and Queens.
Let’s break it down for you in more detail as to what your role entails:
- Ownership of the Finnish VIP portfolio, including Reporting, Follow-up and execution plans.
- First point of contact for Support when dealing with these players.
- Together with your manager plan & execute VIP specific CRM campaigns incl. Monitoring campaigns
- VIP reporting to your manager
- Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them.
- Monitor individual customer performance and ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements.
- Effectively identify and manage any risks within areas of responsibility.
- Ad hoc related duties
- A proven track record of working with casino VIP management, VIP Support, or similar position.
- Leadership experience is a plus
- Previous experience within the Office suite, specifically Excel.
- Big bonus if you have experience in Risk, Payment and Fraud
- Outstanding communication skills and the ability to handle many conversations at once.
- Fluent in written and verbal Finnish and English.
- Detail-oriented with effective time management skills and the ability to produce results while working under pressure.
- Be a nice person who fits in well with the team ☺
Duration, terms & Perks
Join a new but very knowledgeable team that aims to excel in all aspects of running an online Casino. The bar is set very high and the right applicant can be richly rewarded.
- A very competitive salary
- Whenever a player needs you. So ”Freedom under Responsibility”
So come on, what are you waiting for? Frank & Fred needs you.
Apply below or send an email to ”contact (@) frankfred.com”
Perks of the Job
Long-term Growth Opportunities
The Strand – Fawwara Building, Triq I-Imsida Il-Gżira, GZR 1401, Malta
- (00356) Seven Seven 041756